Returns & Exchanges
At London, we want you to be completely satisfied with your fashion purchase. If your new attire isn't the perfect fit, you can return or exchange any unworn items within 30 days of delivery.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging, ensuring all designer tags and security seals remain intact and attached.
Affix Shipping Label
Print the prepaid return shipping label provided via email and securely attach it to the outside of your parcel.
Drop Off and Track
Hand your package to the designated courier and keep your tracking receipt; we will process your refund or exchange once the quality check is complete.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing